Released on: April 17, 2008, 6:02 am

Press Release Author: eGain Communications

Industry: Software

Press Release Summary: Webinar to focus on the performance of large North American
businesses in single-channel, multichannel and multi-agent customer service across
phone and online channels

Press Release Body:

Mountain View, Calif. (April 17, 2008): eGain Communications Corporation (OTC BB:
EGAN.OB), a leading provider of multichannel customer service and knowledge
management software for in-house or on-demand deployment, today announced that it
will host an online seminar featuring Chip Gliedman, VP of CRM Research at
Forrester, and Bob Fernekees, Publisher at Destination CRM. The webinar is scheduled
for Wednesday, April 23rd, from 11:00 am to noon Pacific Time and will focus on the
“state of the industry” in customer service offered by leading North American
businesses.

\"Pressures from increased competition, smaller and narrower product categories,
transparency of product and pricing information, and a general decline in customer
loyalty are forcing both business-to-business (B2B) and business-to-consumer (B2C)
organizations to maximize every customer interaction and evaluate every aspect of
the service delivery model,\" wrote Chip Gliedman, VP of CRM Research of Forrester,
in his report \"The Forrester Wave™: Customer Service Management, Q2 2007,” dated May
2007.

However, when eGain assessed the state of today’s customer service by evaluating the
choice, responsiveness, quality, consistency and capabilities offered by 120 major
North American businesses in this area, 60% of the companies received a “poor”1 or
“below average” score in their Service Quotient™, a holistic measure of customer
service competence.

The webinar will provide details of the research findings as well as best practices
that companies can use to address customer service deficiencies uncovered by the
study. Attendees will also receive a complete report of findings.

Date and time of event
Wednesday, April 23rd, from 11:00 am to noon PST

How to register
To attend, fill out the registration form at:
http://www.destinationcrm.com/webevents/details.asp?eventid=283&src=eg3

About eGain
eGain (OTC BB: EGAN.OB) is a leading provider of multichannel customer service and
knowledge management software for in-house or on-demand SaaS deployment. For more
than a decade, the world\'s largest companies have relied on eGain to transform their
traditional call centers, help desks, and web customer service operations into
multichannel customer interaction hubs. Based on the Power of One™, the concept of
one unified platform for multichannel customer interaction and knowledge management,
these hubs enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).


1 Service Quotient based on a scale of 0.0-10.0: Score < 2.5: Poor, Score > = 2.5
and < 5.0: Below average, Score > = 5.0 and < 7.5: Above average, Score > = 7.5 and
< = 10.0: Exceptional


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eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

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eGain media contact
Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com






Web Site: http://www.egain.com

Contact Details: Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com